Frequently Asked Questions.

Parking at the hotel is easy. While we don’t offer on-site parking, there is free street parking in our residential neighborhood surrounded by our friends and neighbors. Guests do not have trouble finding a parking spot near the hotel. No permit is required. To park, find an available spot and follow the posted city of Madison parking restriction signs. Though parking may be a little heavier during special events, traffic is typically moderate in our neighborhood. There is accessibility within the neighborhood for large trucks and moving vans. Most parking in the surrounding streets has an approximate walking time of 1-4 minutes from the hotel. Additional surrounding streets have an approximate walking time of 5-6 minutes.

There is a 15-minute loading zone in front of the building for convenient luggage drop-off before finding your spot. If you have any questions about parking, please visit the City of Madison’s parking information page here: https://www.cityofmadison.com/parking-utility

How you enter the building depends on which room you have booked. The majority of our units can be accessed through the main entry. To access the main entry, and your room you must type in the door code given to you in your check-in instructions. Since we are a self-check-in hotel, you may check-in anytime after 3:00 PM, unless approved otherwise.

Room #1 and room #111 each have their own private entries. Unit #1 can be accessed through the white door at the front of the building. This door is located on the yellow building and to the right of the main entry. Unit #111 can be accessed through the back of the building. To find this unit, enter through the black fence to the left of the brick building and follow the sidewalk all the way to the back. All of the doors have been labeled for guidance.

Our hotel does not have an elevator, although we do have one ADA accessible unit that does not require you to use stairs. Unit #111 has a private back entrance on the ground level of the hotel. This unit has a single queen bed, and a private bathroom with a spacious, accessible shower. A shower chair is available upon request. This room is available for all guests to book.

Find the app you want to use and click on it with the Smart TV remote. The app should be logged into the hotel account unless the previous guest has logged out. In this case, please text Marquette Hotel staff at the provided phone number and the on-site staff will enter the log-in information.

Check-in time is at 3:00 pm or later. If you would like to schedule early check-in, we can schedule you for $20 based on availability. Check-out is at 11:00 am. Late checkout is available for $25 based on availability. Contact us via email to request these extras.

Gift certificates can be used on any date. Please let us know if you will be using the gift certificate by writing in the guest messages that you plan to use one. Upon check-out, please leave the gift certificate in the room so we may collect it. If there is any balance remaining, you will receive an email letting you know the total amount that can be applied toward a future stay and the date that these funds will expire.

If you are interested in purchasing a gift certificate, please let us know the total amount of the gift certificate you would like. The payment can be made by sending us a check through the mail or over the phone using your credit card. Once we’ve received your payment, we can either mail the gift certificate to you or set it aside for you to pick up from the hotel.

We can hold luggage before check-in and after check-out. If you need luggage held prior to check-in, please text the hotel using the provided phone number and we will have a person meet you for this service. The luggage will be placed in your room upon check-in. If you are in need of having your luggage held after you’ve checked out, please text us. A staff member will meet you in the future cafe space to retrieve your luggage. Once you are on-site to pick it up, please text the same phone number so a staff member can bring your luggage to you.

Please send us an email at madisonmarquettehotel@gmail.com and a representative will be happy to send you an invoice for your stay and answer any questions you may have.

We offer a maximum stay length in one room of 28 days. With a minimum booking of 20 days, we could apply a 10% discount. If you are interested in reserving a longer stay than this, you may book a different unit for another maximum period of 28 days and schedule a room transfer. Please note that the Marquette Hotel does not offer kitchens or kitchenettes.

Each of the units at The Marquette Hotel has a maximum occupancy of four guests except for our first-floor single room, which has a maximum occupancy of two guests. Each booking must be accompanied by an adult 18 years or older.

We are a pet friendly hotel. There is a two pet maximum and pets must not be prone to frequently barking or making loud noises that would disturb other guests. Please write to The Marquette Hotel email address at madisonmarquettehotel@gmail.com to ask us to approve your pet(s). There is an extra $20 cleaning fee per reservation.

We provide the following personal care items for guest use:

• Dial Gold Hydrating Hand Soap (antibacterial)

• Ginger Lily Farms Botanicals Nourishing Body Wash (100% vegan and cruelty-free)

• Ginger Lily Farms Botanicals Moisturizing Shampoo

Please make sure that the thermostat is set on the desired heating or cooling setting. We use smart thermostats in all of our units. The thermostats are equipped with body heat sensors, so that they will continue to run while you are occupying the room. If you exit your room, the thermostat will sense that you are gone and go into energy saving mode. They are also connected to window sensors. If you open your window, the thermostat will shut off and display "open" on the screen. Our heating and cooling system is energy efficient, which means they are quiet and are equipped with a variable speed motor. The unit mounted on the wall works in conjunction with the outside unit and affects the fan speed.